FAQs

FREQUENTLY ASKED QUESTIONS

What’s your story?

We are a small, family-owned farm that has been around for four plus generations (as far as we know). Our great grandparents, Edward and Philomena Knueven, and grandparents, Leonard and Stella Knueven, were farmers. We were raised in a farming family by our parents, Chuck and Kathy Knueven. With Mom in spirit and Dad by our side, we manage the farm with their same values, fiery passion, love, and fortitude. The industry has changed. We keep on.

What breed are your cows?

Our herd is mostly comprised of Jerseys and Guernseys, with a few Holsteins, Brown Swiss, and Holstein-Jerseys in the mix. They all have names… Penny, Monte, and Chompers to name a few (not that we play favorites). Genetically speaking, the milk they produce is a mixture of A1 and A2. We are working toward a herd that will produce A2 milk.

Are your cows grassfed?

Yep! Our cows enjoy a diet that is entirely plant-based. From spring until late fall they enjoy the grass from our certified organic pastures. In colder months they are fed a diet of non-GMO hays and silage from our farmland.

Do you give your cows hormones or antibiotics?

No, we do not. We are 100% hormone and antibiotic free. No hormones to increase production or growth. And we believe prevention is our best line of defense. When that’s not enough, we treat inflammation with vitamins, minerals, and natural oils.

Do you sell raw milk? (No is the short answer.)

Raw milk (or non-pasteurized milk), is illegal to sell in the state of Ohio. The FDA requires milk to be pasteurized in order to kill potentially harmful microorganisms.

How do you process your milk?

Our milk is minimally processed. We “vat pasteurize” — a gentle pasteurization process where the milk is heated to a low temperature then held in a vat to kill the bad bacteria. This approach leaves amino acid chains, enzymes, and other nutrients intact. We do not homogenize our milk, which breaks down the cream into small particles.

Are you licensed?

Yes, we are licensed in the state of Ohio and meet all the standards as published in the Food and Drug Administration’s Grade A Pasteurized Milk Ordinance (PMO), the nationwide standard.

Do you allow visitors to the farm?

Due to the current COVID-19 pandemic, guests are NOT permitted inside the dairy or creamery areas. We will resume farm visits in the near future.

What forms of payment to you accept?

We accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, Shop Pay, Paypal, and Venmo. Cash and checks are accepted at farmers markets and other points of sale.

What's your return policy?

Customer satisfaction is important to us. If you have a problem with one of our products, email scott@knuevencreamery.com. We'll do our best to make it right with an exchange or a refund. Obviously, letting milk expire doesn't warrant a refund. (Yes, we've had that before.)

“How do your girls stand in the A2 protein category?”

This is a really good question and one we are careful to answer. There is no conclusive, factual evidence proving the benefits and disadvantages of non-homogenized and vat pasteurized milk. But we can say with confidence that many of our friends with milk sensitivities enjoy our milk without taking a pill. We suggest sampling a small amount if you think your belly is up for it.

STILL HAVE QUESTIONS? CONTACT US.

For more information, contact Scott Knueven at (567) 712-0995 or scott@knuevencreamery.com